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Love Your Career

Privacy Policy

Last Revised: 21 Feb, 2021

1. Please read carefully

 

Privacy of our users and customers are really important to us here at Love Your Career. This policy outlines how we ( Love Your Career [loveyourcareer.co.uk] ) may collect and use personal information from our users (each, a 'Visitor or 'User' (respectively), or 'you') regarding such information.

This describes our privacy practices and how we abide by the GDPR Regulations here in the UK and other legal obligations with international and European laws. It explains what information we collect on our visitors and users, how we collect it, what we do with it, how we protect it and your rights regarding your information.

We recommend that you should read this policy and make sure you fully understand it before you access or use any of our services. By accessing or using our website or any of our services, you acknowledge that you have read this Privacy Policy.

 

 The purpose of this Privacy Policy is to provide you with a clear understanding of when, why, and how we collect and use your personal information, as well as an explanation of your statutory rights. The Privacy Policy is not intended to override the terms of any contract you have with us.

Prior to accessing or using any of our services, please read this policy and ensure that you fully understand our practices in relation to how we use your personal information. If you ready and fully understand this Privacy Policy, and remain opposed to our Policy or practices, you must immediately leave this website, application or service that we provide and avoid or discontinue all use of any of our Services. If you have any questions or concerns regarding this Policy, please contact us at contact@loveyourcareer.co.uk


 

2. What personal information do we collect?

 

2.1 User information

To provide you our services here at loveyourcareer.co.uk we collect and store information you enter on our website or services, we classify Personal information relation to an identified or identifiable natural person (“Personal Information). We collect these types of Personal information you provide us:

 

1. Information you Provide Us – When you register for our services as a client/user, and/or when you contact us directly by any communication channel (e.g. emails, social media messaging services) you may provide us Personal Information, such as name, email address, phone number, Personal Information you include in any form of communication with us, Personal Information documents like ID Cards, Driver’s Licence, passport of official company registration documents).

 

2. Information we collect when you use our Services – When you visit, download, and/or use of any of our services, we may collect aggregated usage Personal Information, such as Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile​​.

2.2 Users of Users information

We may also collect similar information pertaining to visitors and users of our Clients’ websites or services (“Users-of-Users”), solely for and on our Clients’ behalf (as further described in Section ‎6 below).

 

 

2.3 Your Rights in Relation to your Personal Information

 

Love Your Career agrees that it is imperative that you have control over your Personal Information. Love Your Career is working with Wix and is taking steps to enable you to request access to, receive a copy of, update, amend, delete, or limit the use of your Personal Information.

Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).

You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

 

​If you are a Love Your Career Customer and have been requested for your customers information, you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users’), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please contact Love Your Career directly for this to be arranged. We will make reasonable efforts to honour your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.

Please note that permanently deleting your Wix and/or Love Your Career account erases all of your Personal Information from Wix's and Love Your Career’s databases. After completing this process, you can no longer use any of your Wix and/or Love Your Career Services, your account and all its data will be removed permanently. Love Your Career and Wix are not able to restore your account or retrieve your data in the future.

​3. How do we collect such information?

3.1 Site visitation tracking for visitor and user information

​This site uses Google Analytics (GA) to track user interaction.

We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.

Although GA records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 5.1 below).

GA makes use of cookies, details of which can be found on Google’s developer guides.

For your information, our website uses the Wix implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

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3.2 Contact forms, Student Registration, Team Management and email links​

Should you choose to contact us using the contact form on our Contact us page or contact us via Student Registration or Team Management, contact data that you supply will be stored by this website onto Wix CRM and will not get passed to/be processed by any other third party data processors unless specified by the user. 

Email links and contact forms data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

3.3 Collect information through our Love Your Career Platform

When you use our Love Your Career Platfor Area or use any other services associated on this website (loveyourcareer.co.uk). We will gather, collect and record uses and sessions and related information, either independently or with the help of third-party services (including Hotjar, GA), we also use a wide range of cookies and other tracking technologies to help assist and gather the relevant information to assist our Clients. 

3.4 Why do we collect such information?

We collect this information for the following purposes:

-   To provide and operate the Services;

-   To further develop, customise and improve our Services

-   To Provide our Clients and Users with ongoing customer assistance and technical support 

-   To be able to contact our Visitors and Users with general or personalised service-related notices and messages

-   To comply with any applicable laws and regulations 

We will only use your Personal Information for the purposes set out in Section 3 where we are satisfied that: 

 

-   our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with a completed Technical assistance through our Support Centre, or having you as a Client with Love Your Career) 

-   our use of your Personal Information is necessary to comply with relevant legal and regulatory obligations that we have.

 

 

3.5 Users-of-users Personal Information

 

Love Your Career may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Clients’ (Users’) behalf and at their direction. For example, each of our Users is able to import their e-mail contacts from third-party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Wix via their CRM and Databases, on the User’s behalf.

 For such purposes, Love Your Career and Wix serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such Users-of-Users Information.

The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions. Love Your Career can assist Users’ in obtaining the relevant requested information from the Users’ with Third Party Service Providers.

Users’ are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users’, and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.

 

If you are a visitor, user or customer of any of our Users, please read the following: Love Your Career and Wix has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Wix and/or Love Your Career on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If Wix and/or Love Your Career is requested by our Users to remove any Users-of-Users’ Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the period set forth in Section 2.2 above.

 

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4. How Do We Store Your Information

 

4.1 How we store your information

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If you have become a Client as a 'Visitors, Love Your Career Clients, and Users-of-Users' your personal information (not including any sensitive financial details) are stored in our Wix CRM and Wix Velo databases in order that we can fulfil your order(s), subscriptions with Third Party Applications, membership information and also refer back to your email and/or postal details in order that we may track any orders you have queries on. Any financial information is not stored on the Wix CRM Database. All our transactions are made within the Wix Payments or selected third party platform (depending on subscription type) which does not retain any financial information once the transaction has been processed.

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These are the only occasions where personal data will be stored on this website for example being a member of the Client Portal or that you have contacted Love Your Career to produce a Quote with us via Start Your Project Page.

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4.2 Wix LTD - EU-U.S. Privacy Shield & Swiss-U.S. Privacy Shield Disclosure

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Love Your Career uses Wix LTD as it's CRM and Database centre so information is stored within their servers for information about where their Servers are located, see Section 5 below.

Wix.com participates in and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Wix.com is committed to subjecting all Personal Information received from the European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List, here.

Wix.com is responsible for the processing of Personal Information it receives, under the Privacy Shield Framework, and subsequent transfers to a third party acting as an agent on its behalf. Wix.com complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU, including the onward transfer liability provisions.

With respect to Personal Information received or transferred pursuant to the Privacy Shield Framework, Wix.com is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, Wix.com may be asked to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.

4.3 Requesting your Data

 

Upon request, Love Your Career can request Wix to provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information, please contact Love Your Career to begin this process. We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.

Please note that permanently deleting your data from Wix and/or Love Your Career accounts, erases all of your information from Wix's and Love Your Career databases. After completing this process, you can no longer use any of your Wix or Love Your Career Services, your User Account and all its data will be removed permanently, nor Wix or Love Your Career will not be able to restore your account or retrieve your data in the future. ​​

5. Sharing Personal Information with Third Parties

 

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

 

5.1 Third Party Service Providers

 

Love Your Career has uses and partners with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own services and products.

 

Love Your Career may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

 

-   identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.

-   commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered

 

Love Your Career remains responsible and liable under the Privacy Shield Principles if Third Party Service Providers process Personal Information on its behalf in a manner inconsistent with the Principles, unless Love Your Career proves that it is not responsible for the event giving rise to the damage.

 

5.2 Law Enforcement, Legal Requests and Duties

 

 Love Your Career may have to  disclose or otherwise allow access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. Third Party Service Providers including Wix have their own Law Enforcement, Legal Request and Duties policies which in some cases can override Love Your Career.

 

 

5.3 Protecting Rights and Safety

 

Love Your Career may share your Personal Information if we believe in good faith that this will help protect the rights, property or personal safety of Love Your Career, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

 

5.4 Social Media Features

 

Our Services may include certain Social Media features, widgets, and single sign on features, such as the “Facebook Connect,” “Google Sign-in,” “Facebook Like”, or “Share this” button or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect certain Personal Information such as your IP address or which page you are visiting on our Website and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.

5.5 In connection with a change in corporate control

 

In addition, should Love Your Career or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.

 

5.6 further direction: Sharing Personal Information

 

 Love Your Career may also share your Personal Information with third parties for other purposes upon your further direction or with your explicit approval. 

 

 

6. Website's Server and Third Party Processors 

 

6.1 About this Website's Server

This website and Users’ sites are hosted via Wix in data centres in the United States, Ireland, South Korea, Taiwan and Israel (as of 2020). From time to time, hosting may get transferred from one location to another. Notwithstanding the above, the Wix.com platform complies with the EU-US Privacy Shield Framework and the Swiss-US privacy shield framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles. Wix.com guarantees that the platform will be compliant with the new regulation from May 2018.

 

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

6.2 Our Third-Party Data Processors

We use four third parties to process personal data on our behalf. The third parties we use are Wix Payments, Stripe Payments, Dropbox and Wix. In some cases, depending on Client Portal Subscriptions additional Third-Party application will be used. 

 

Wix Payments process payments for any products purchased from our website. Stripe Payments are used for our invoicing to clients and services Neither we, Wix Payments or Stripe Payments retain any financial information you may submit as part of the purchasing process. Wix Payments and Stripe Payments monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind Wix Payment's and Stripe’s advanced encryption. If something appears suspicious, their dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. Wix Payments, Stripe, Wix or Love Your Career will never ask for any sensitive information.

Your data as mentioned below is encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including credit card information, login data and payment method, are securely transferred via the Internet. The data is encrypted so that is only readable by the PayPal payment system. 

 

Your data which is encrypted is as follows: 

·   personal data (address data, telephone number, etc.) 

·   login data (username and password) 

·   all methods of payment selected, credit card and bank account 

 

Wix provides the Customer Engagement platform we use to manage and fulfil your orders. No personal financial information is ever taken or stored in this system as, during the process, everything is transferred out to Stripe, or Wix Payments so that neither us nor Wix has access to your financial information. 

What Wix do to ensure data protection to all our customers

·   Wix employs full-time security consultants, dedicated to the security of our customer information.  

·   Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. Wix regularly perform internal security audits to maintain our ISO/PCI security certifications, as illustrated below (please click the links to see the Certificates):

o   ISO 27001:2013 and ISO 27018:2014 Best Practices Certificate

o   ISO 27108 Certificate

o   PCIDDS Compliance Certificate

 

·   Wix's signup and login services are completed through a secure server (HTTPS/SSL). 

·   Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from ours or Wix servers.  

·   Wix is certified under the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

 

Three of the following third parties are based in the USA and one is based in the Republic of Ireland and all are EU-U.S Privacy Shield compliant.

​7. Use of Cookies and Other Tracking Technology

 

Love Your Career uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors, Users and Clients.

Please note that Third Party Services placing cookies and utilising other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them. 

7.1 Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Cookies are implemented in every site built by Wix.com. Our website is hosted on Wix.com platform and here is a list of the cookies used on Wix websites

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our site, or may otherwise adversely affect your user experience.

Please note that some third party services placing cookies or utilising other tracking technologies through our site may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them. 

7.2 Clear Gifs

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We, Wix and certain Third Party Services may employ a software technology called 'Clear gifs' (a.k.a. Web Beacons/Web Bugs), which enables them to and us to improve our Services by measuring their effectiveness and performance. Clear gifs are tiny graphics with a unique identifier similar in function to a cookie, however, are not stored on your devices, but instead embedded within our Services.

8. Communications from Love Your Career

8.1 Client Communications​

 

Love Your Career may also contact you with important Personal Information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your e-mail; send you reminders or warnings regarding upcoming events; forward abuse complaints regarding your User Profile; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. So we recommend all of our Clients to ensure that ‘Information & Issues with Product or Subscriptions’ are kept on in your notifications tab on Products and Client Services.

 

Note:  If you Opt out of subscription renewal and a subscription fails to renewal, Love Your Career cannot hold responsibility for loss of service. We strongly recommend that you Opt-in all notifications and messages from us.

 

9. Security 

 

Love Your Career uses implemented security measures via Wix designed to protect the Personal Information you share with us including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry-standard SSL/TLS encrypted connection, and Wix regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We and Wix also regularly monitor our systems for possible vulnerabilities and attacks and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts are taken by Love Your Career and Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Information or any other User Content you upload, publish or otherwise share with Love Your Career, Wix or anyone else.

We, therefore, encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas are less secure than others (for example, e-mail and instant messaging are not recognized as secure forms of communications) we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

If you have any questions regarding the security of our Services, you are welcome to contact us at contact@loveyourcareer.co.uk

 

 

  

10. Data Breaches

 

​We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

10.1 Data Controller​

The data controller of this website is:

Christopher Silvester , Owner of Silvester Design, Wix Website Partner | Creator of loveyourcareer.co.uk platform

 

Note Data Breaches that occur on Users’ sites, the User is required to inform their users-of-users that a breach has occurred.​

11. Updates and Interpretation

 

We may update this Privacy Policy as required by applicable law, and to reflect changes to our information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you using one of the notification methods (Section 15.3 of the Terms of Use) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you and your Users-of-Users, with respect to our Website, Love Your Career and other Services.