There are two options when on your inbox, it doesn't matter if you're a standard user/exhibitor or school it works the exact same way.
Here are some key questions to help understand the differences:
What is Active?
Active simply means that the conversation is Live and a user and a company can still communicate with each other.
What is Archive?
Archive is when a conversation has been closed by a Student, Exhibitor or School, this could be for a number of reasons:
The conversation between the user and Exhibitor has ended
The question has been answered
It's an old conversation that no longer needs to be in your 'active' area
The conversation has been reported to the school and it's been deemed unsuitable for the conversation to continue (Decided by user's School)
When a user/exhibitor/school archives a conversation, it will close the thread and archive this conversation for both the user and the selected exhibitor. Keeping both workspaces clear for active conversations.
How do I archive a conversation?
To Archive a conversation you simply hit the archive button that is located at the top of your conversation window. It may look like the following two buttons, depending on who you are:
Archive Icon: For standard Users
Archive Chat Button: For Exhibitors
I've accidentally archived a conversation how do I re-enable it?
You cannot re-active a conversation. At this time you will need to create a new conversation with the exhibitor.
If you feel this is a feature that you would like to see, please do let us know.